Silver vs Gold vs Platinum

Silver vs Gold vs Platinum — comparison table

 

Feature Silver Service Plan Gold Service Plan Platinum Service Plan
Monthly price $199 / month $525 / month —
Prepaid Store Credit ❌ No ❌ No ✅ $5,250 non-expiring credit
Technician Study Groups ✅ 2 / month (up to 3 techs) ✅ 2 / month (up to 3 techs) ✅ Pay-per-use via credit
Assisted Events included ❌ ✅ 2 per month ❌ (billed per event)
Discount coupons ❌ ✅ $200 × 2 uses / month ❌
Remote Support access ✅ (paid per use) ✅ (discounted) ✅ (paid via credit)
Module coding & programming ✅ (VIN-based) ✅ (VIN-based) ✅ (VIN-based)
Tool training access ✅ ✅ ✅
OEM software support Optional Optional Optional
Best for Training & meetings Active monthly support High-volume / prepaid shops

Rule of thumb:
Silver = learning
Gold = recurring support
Platinum = prepaid operations

 

Which Service Plan should I choose?

Choose Silver if:
– Your shop wants Study Group access
– You’re focused on training and skill development
– You don’t need monthly assisted events
– You want the lowest ongoing cost

Choose Gold if:
– Your shop uses Remote Support regularly
– You want 2 assisted events included each month
– You want discounted member pricing without prepaying thousands
– You prefer predictable monthly billing

Choose Platinum if:
– Your shop runs high support volume
– You prefer prepaid, non-expiring store credit
– Multiple technicians spend from one shared balance
– You want uninterrupted access without per-purchase approvals