Privacy Policy

Privacy Policy for DiagNation.com

Effective Date: June 12, 2026
Last Updated: June 12, 2026

At DiagNation.com (“DiagNation,” “we,” “our,” or “us”), your privacy is important to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://diagnation.com/, purchase products or services, create an account, request support, schedule diagnostic or programming services, communicate with us, or otherwise use our website and services.

By using DiagNation.com, you agree to the collection and use of information as described in this Privacy Policy.

Our Commitment To Privacy

We are committed to protecting the privacy of our visitors, customers, and account users. To make this notice easy to find, we make it available on our website and at points where personally identifiable information may be requested.

The Information We Collect

We collect information you provide directly to us when you interact with our website, place an order, create an account, request remote support, submit a service form, subscribe to updates, communicate with our team, or otherwise use our services.

The types of personal information we may collect include:
• Name;
• Billing and shipping address;
• Email address;
• Phone number;
• Company or shop name;
• Account login information;
• Payment and billing details, processed through our payment providers;
• Order history and service history;
• Vehicle-related information needed to provide diagnostic, programming, technical support, or tool-support services, such as VIN, year, make, model, module information, fault codes, repair details, ticket numbers, uploaded files, images, or other service notes;
• Information submitted through contact forms, support forms, appointment requests, comments, reviews, or other communications.

On some pages, you may submit information about another person, such as a recipient for a shipment or a customer/vehicle owner for whom you are requesting service. In those cases, the types of information collected may include that person’s name, address, phone number, vehicle information, or other details necessary to complete the requested order or service.

Information Collected Automatically

When you visit DiagNation.com, we may automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, referring pages, date and time of access, and general website usage information.

We may use cookies, analytics tools, security tools, and similar technologies to operate the website, improve website performance, remember preferences, prevent fraud, maintain security, and better understand how visitors use our website.

The Way We Use Information

We use the information we collect for purposes including:
• Processing and fulfilling orders;
• Providing remote diagnostic, programming, tool-support, training, and related services;
• Creating and managing customer accounts;
• Scheduling appointments and support sessions;
• Communicating with you about orders, service status, support requests, account activity, renewals, and other service-related matters;
• Shipping products and confirming delivery;
• Processing payments, refunds, subscriptions, memberships, and invoices;
• Responding to emails, calls, support tickets, and form submissions;
• Sending newsletters, product updates, or promotional communications where you have subscribed or where otherwise permitted by law;
• Improving our website, products, services, support processes, and customer experience;
• Preventing fraud, unauthorized access, abuse, or other harmful activity;
• Complying with legal, tax, accounting, security, and business obligations.

We use the information you provide about yourself when placing an order only as necessary to complete that order, provide the requested service, communicate with you, and operate our business. We do not share this information with outside parties except to the extent necessary to complete the order, provide the service, process payments, ship products, maintain the website, comply with the law, or protect our rights.

We use the information you provide about another person only for the purpose for which it was provided, such as shipping a product, confirming delivery, or providing support related to a customer vehicle or service request.

We use return email addresses to answer the emails we receive. Such addresses are not used for unrelated purposes without your consent or another lawful basis.

You may register with our website or otherwise opt in if you would like to receive newsletters, product updates, or service announcements. Information you submit will not be used for promotional email communications unless you have subscribed, opted in, or such communication is otherwise permitted by applicable law. You may unsubscribe from promotional emails by using the unsubscribe link in the email or by contacting us.

SMS and Text Messaging Communications

DiagNation may use text messaging (SMS/MMS) to communicate with customers about diagnostic services, programming services, appointments, account activity, support updates, order status, scheduling, and related service matters.

Customer Consent / Opt-In

We only send text messages to individuals who have provided consent to receive them or where the message is otherwise permitted by applicable law. Consent may be obtained when you check a designated box on a website form, provide your phone number during a service request, verbally agree during a customer support call, sign a service agreement, or otherwise authorize DiagNation to contact you by text message.

When you opt in to receive SMS messages from DiagNation, you agree that we may send text messages to the phone number you provide. Message frequency varies depending on your active orders, service requests, appointments, account activity, and communications with us.

Message and Data Rates

Message and data rates may apply to messages sent by DiagNation and to messages you send to DiagNation. Please contact your wireless carrier for details regarding your text messaging plan.

Opt-Out

You can cancel SMS communications at any time. To stop receiving text messages from DiagNation, reply STOP to any text message we send you. After you send STOP, we may send you a confirmation message that you have been unsubscribed. After that, you will no longer receive SMS messages from us, except where necessary to confirm your opt-out or as otherwise permitted by law.

You may also contact us directly to request that we stop sending text messages to your number.

Help

If you are experiencing issues with our messaging program or need assistance, you can reply HELP for more information, call us at 775-438-3424, or contact us through our website.

No Sharing of SMS Consent Data

DiagNation does not sell, rent, lease, or share your mobile phone number, SMS opt-in data, or SMS consent information with third parties, affiliates, or marketers for their own commercial or promotional purposes.

We may share information with service providers only as necessary to operate our messaging program, deliver messages, maintain records, provide customer support, comply with law, or protect our rights. Such service providers are not authorized to use your SMS information for their own marketing purposes.

How We Share Information

We do not sell your personally identifiable information.

We may share information with trusted third parties only when reasonably necessary to operate our business and provide our services, including:
• Payment processors and billing providers;
• Shipping carriers and fulfillment providers;
• Website hosting, maintenance, security, and analytics providers;
• Email, SMS, phone, helpdesk, scheduling, and customer support providers;
• Remote support, video meeting, or technical service platforms used to deliver services;
• Professional advisors, such as accountants, attorneys, or insurers;
• Government authorities or other parties when required by law, subpoena, court order, or legal process;
• Other parties when necessary to protect our rights, safety, property, users, or business operations.

We may use non-identifying and aggregate information to better design our website, improve services, analyze trends, or report general usage statistics. For example, we may review the number of visitors to a certain area of our website, but we would not disclose information that identifies those individuals unless described in this Privacy Policy or required by law.

We never use or share personally identifiable information provided to us online in ways unrelated to the ones described in this Privacy Policy without providing you an opportunity to opt out or otherwise prohibit such unrelated uses where required by law.

Payment Information

Payments made through DiagNation.com are processed by third-party payment providers. We do not store full credit card numbers on our website. Payment providers may collect, process, and store payment information according to their own terms and privacy policies.

Customer Accounts and Access to Your Information

You can access certain personally identifiable information that we collect and maintain by logging into your account and using the “My Account” area of the website. We use account login procedures to help safeguard your information.

You may also contact us to request access to, correction of, or deletion of personal information associated with your account, subject to applicable legal, security, accounting, and business recordkeeping requirements.

Data Security

To help prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we use appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

However, no method of transmission over the internet, wireless network, or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain customer accounts, complete transactions, comply with legal, tax, accounting, warranty, fraud-prevention, and business obligations, resolve disputes, and enforce our agreements.

Third-Party Websites and Services

DiagNation.com may contain links to third-party websites, tools, payment services, shipping services, remote support platforms, video meeting platforms, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing information to them.

Children’s Privacy

DiagNation.com is intended for adults and business users. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.

State Privacy Rights

Depending on where you live, you may have certain rights under applicable state privacy laws, such as the right to request access to, correction of, or deletion of certain personal information, or to opt out of certain types of data use. To exercise any applicable privacy rights, please contact us using the information below.

DiagNation does not sell personal information as the term “sell” is commonly understood. We also do not sell, rent, lease, or share SMS opt-in data, mobile numbers, or SMS consent information with third parties for their own marketing or promotional purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated Privacy Policy on this page and update the “Effective Date” or “Last Updated” date above. Your continued use of DiagNation.com after changes are posted means you accept the updated Privacy Policy.

How To Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

DiagNation.com
Website: https://diagnation.com/
Phone: 775-438-3424
Contact page: https://diagnation.com/contact-us/